Associate Adoption Consultant - French Speaking
Contentsquare
- Paris Greater London
- Permanent
- Full-time
- Customer Adoption Plan Creation & Delivery:
- Collaborate with key stakeholders to create, develop, and refine adoption plans tailored for each of our new customers.
- Tailor each Adoption Plan to the strategic objectives and unique needs of the customer.
- Design and delivery of dedicated use case workshops to tailor enablement for the specific needs of the customer, as defined by the Adoption Plan
- Focus Partner support
- Interface with the Partner Sales Team to help craft an Adoption strategy for each focus partner.
- Offer guidance and support to focus partners in leveraging Contentsquare and maximising return on investment for our shared customers
- Ensure alignment with our predefined focus partners' adoption strategy and facilitate their enablement, emphasising use case-specific training and support.
- Collaboration with the Customer Education Team:
- Partner with the Customer Education team to design, develop, and deliver 1-to-many initiatives, ensuring scalable and effective training programs for customers and partners.
- Contribute to development of educational resources and materials aligned with adoption goals.
- Performance Measurement and Reporting:
- Collaborate with stakeholders to understand key performance indicators (KPIs) related to adoption and onboarding effectiveness.
- Ensure accurate and timely data collection for the identified KPIs.
- Regularly assess and report on the effectiveness of adoption initiatives, providing data-driven recommendations for improvement.
- Cross-functional Collaboration:
- Collaborate with Customer Success, Sales, Mid-Market and Product teams to align adoption strategies with overall business objectives.
- Act as a bridge between different departments to ensure a cohesive and customer-centric approach to adoption.
- Demonstrated ability to quickly familiarize oneself with enterprise software tools.
- Excellent oral and written communication skills, along with strong presentation abilities.
- Strong work ethic, positive attitude, and ability to follow through on tasks.
- Fluency in English and French
- Ability to travel throughout Europe (up to 25%)
- Experience with HTML, CSS or tag management solutions
- Experience with App frameworks
- Experience with Digital Experience Analytics (DXA) and Product Analytics (PA) platforms
- Experience teaching or coaching others, in-person or virtual