Customer Service Representative
Sherwin-Williams
- Valencia
- Permanente
- Tiempo completo
- To supply the ordered goods on time in the right Quantity, with the correct price at the right Customer End Destination.
- To comply with working and quality targets set by direct line supervisor.
- To maintain an overview of the progress of customer orders, through the entire order fulfillment chain.
- Build and maintain strong relationships with assigned customer base, Sherwin Williams internal functions such as, Commercial teams, Planning, Logistics and Finance teams.
- To assess delivery programs and enter individual orders in line with production lead times, for product portfolio produced and supplied from multiple plants in Europe.
- To organize logistics activity based on delivery terms of the customer, provide export documentation depending on Country of destination & customers' requirements.
- Ensure OTIF (On time in full) target is met for the defined business segments.
- Work in accordance with our business ethics policy as well as be compliant with our ISO, SOX, business ethics and EH&S policy.
- Managing customer delivery process and all related activities in order to reach customer satisfaction, with emphasis on costs and stock level.
- Secondary school level education.
- Bachelors degree or equivalent in Business, Economics, Logistics or other relevant subject.
- Qualification in customs administration.
- Qualification or experience in transportation processing (road, sea and air freights including control compliance with all relevant regulation regarding the carriage of dangerous goods).
- Basic working knowledge of commercial organization.
- Good computer skills.
- Good communication skills.
- Valid Driving License.
- Fluent in English
- Previous experience in similar position.
- Previous experience of operating system AS400
- European language skills - English
- High flexibility and adaptability to the customer requirements.
- Team spirit.
- Creativity.