Guest Services Manager
Lan Kwai Fong Hotel@Kau U Fong
- 中環
- 長期
- 全職
- Ensure a smooth and efficient operation of Front Office
- Supervise Front Office team to ensure smooth operations and maintain high service standards to enhance guest satisfaction
- Handle guest complaints and comments to ensure guest satisfaction
- Handle emergency cases according to hotel policies and procedures
- Diploma or above in hospitality management or related disciplines
- Minimum 3 years' relevant experience in supervisory level or above of Front Office in the hotel industry
- Initiative, organized and detail-oriented
- Excellent communication, interpersonal, problem solving, negotiation and supervisory skills
- Good command of both written and spoken English, Cantonese and Mandarin
- Holder of valid HK driving license is an advantage
- 5 DAYS WORK WEEK
- 9 hours per day
- 14 days Annual leave, Birthday Leave
- Meal Allowance $1,400 per month
- Medical benefits
- Discretionary bonuses
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