DesignationSPECIALISTNo. of Positions1Experience2.5-5 YearsSkill (Primary)EIS-Backup-CommvaultQualificationB-TechJob Description (Posting).JOB DESCRIPTIONBackup & Restore administration using CommVault Tool. Assists with day-to-day Backup and Restore BAU.Report and manage operational backup infrastructure solution.Backup installation, configuration and scheduling, Storage policy creation and manage storage policies.Vendor co-ordination and troubleshooting skills. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
