Principal Service Engineer

Providence India

Hyderabad, Telangana
Temporary
Full-time

22 days ago

Organization Background:The TEO Enablement & Platform Engineering - Digital Workplace Operations Team provides M365 product services to business units and IS Stakeholders. In this role you will support the Complex Email Functionality hosted on Exchange Servers and Exchange Online for Providence. The successful candidate will possess a strong understanding of MS Exchange Servers and Exchange Online Administration, Email Security, Mail flow in Hybrid environment and ability to articulate findings and recommendations to stakeholders.What will you be responsible for?

Review and provide recommendations for architecture design and strategic initiatives that require MS Exchange services.
Responsible for identifying and solving technical issues related to the Exchange Servers and Mail Flow troubleshooting.
Hands-on Experience in MS Exchange 2019 and MS Exchange online.
Strong knowledge of ITSM Tools- ServiceNow is preferred.
Must have knowledge of ITIL process and must understand O365 licensing.
Strong knowledge of mail flow, and hands on experience in PowerShell.
Proof Point (application in cloud) experience is a plus.
Strong troubleshooting skills on all type of client/server-side issues (Outlook and outlook for mobile).
Strong understanding of MS Exchange server patching, disaster recovery process and Hybrid Setup.
Strong knowledge on Database availability Group in MS Exchange.
Working experience with Microsoft cloud platform and Office 365 and have ability to perform RCA for critical cases.
Broad knowledge of Microsoft products, technologies, and its integration with MS Exchange OnPrem and MS Exchange online.
Experience with Email archiving/retention solutions.
Diagnosis of Highly critical incidents, problems, and change implementation.
Cooperation and consulting with experts in other technical areas.
Participation in projects and transitions of new services.

What would your day look like?

Work closely with DWO teams for service enhancement and resolution of active issues.
Diagnosis of incidents, problems, and change implementation.
Gather requirements and suggest any improvement in MS Exchange Services design and architecture.
Participate in high level changes related to MS Exchange Services.
Work with external vendors to resolve any active incident related to MS Exchange Online.
Collaborate with internal teams to enhance Exchange application usability and enhancements.
Gather requirements, develop, and implement solutions required for Exchange Services.

Who we are looking for?

Minimum 10-12 years of experience in MS Exchange and Exchange Online
Ability to troubleshoot technical problems, demonstrate problem solving skills
Ability to effectively communicate and excellent interpersonal skills
Experience working in a highly complex Exchange servers setup
Must have experience working with global team
Bachelor's Degree in Computer Science or any related stream.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.Contact our also, read our .

Providence India

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