Senior Software Engineer - Lifecycle Solution Services

• Help to identify complex issues at customer sites by collaborating with engineering teams

• Ensure reported incidents are correctly logged and assigned, and accurately updated as the resolution progresses

• Initiate investigations into relevant incidents

• Communicate with the customer to understand the underlying issue(s) and provide timely feedback

• Work proactively with colleagues across the team to ensure prompt resolution of each incident within agreed SLA timescales.

• Provide support to colleagues through knowledge sharing and promoting knowledge sharing initiatives

• Demonstrable experience in warehouse automation domain

• Experience in working with WES, WCS or WMS systems

• An excellent command of the English language (both spoken and written)

• A team player with a desire for continuous improvement and able to accept constructive feedback in a busy working environment

• Able to adhere to current processes with an open mind

• Able to work shifts including night and weekends with a flexible approach

• Familiarity with the use of incident management and reporting tools

• Demonstrable detailed experience working in a customer facing role

• Inherent aptitude to technical problem solving

• Willingness to visit customers’ sites to gain a deeper understanding of applications

• A strong software engineering or computing background

• Further/higher education qualifications preferably in an engineering discipline and/or computing

Quest Global