Come and join our Service Support team as a Quality and Technical Administrator.Do you have experience in a laboratory environment and looking to move out of the lab?We are looking for a Quality and Technical Administrator for our Service Support team for our Laboratory Services Division at Sartorius. In this role, you will be responsible for administrative duties in relation to quality related documentation, calibration certificates for instruments, liaise with customers and provide technical support to Field Services Engineers.The team consists of 3 professionals, who support service and calibration activities for the wider Service Support office, lab and field teams, and we are looking forward to shaping the future with you.This position is available full time and based on site at our Epsom office with hybrid working available.Grow with us – Your ResponsibilitiesOn a daily basis you will be responsible for reviewing process documentation, checking calibration data from the field team, sign off calibration certificates for weighing instruments for both customer and company equipmentYou will use bespoke software systems to manage databases to record calibration results, look for trends in data, provide technical support for the field team i.e.: issues with connectivity navigating the calibration screen, understand changes in software updates and quality proceduresYou will liaise with customers via phone, email to answer product related questions and resolve issues or assign it to the right person to answer enquiresOrder spare parts for equipment and support activities related to enquiriesAssis with timely processing of CAPA investigations and associated documentationEnsure services are compliant with applicable requirementsFollow company policies and standards and deliver excellent service to customersWhat will convince usA – level or equivalent in Maths, or other technical subjectStrong administrative and customer service experienceExperience working in a laboratory environment carrying out calibration/validation activities on equipment would be beneficial or have an interest in metrology or quality controlAn understanding of ISO 17025 or ISO 9001 standards would be an advantageExperience in Microsoft Office, strong in Excel skillsExcellent attention to detail and methodical way of workingSelf-motivated and the ability to prioritise own workload, plan and multi - taskStrong customer service skillsAbility to build excellent relationships with people internally and externallyIn order to commence working with us, the successful candidate will have the right to work in the UK.What we offerAs a growing global life science company, stock listed on the German DAX and TecDAX, Sartorius offers a wide range of benefits:Personal and Professional Development: mentoring, leadership programs, LinkedIn Learning, internal seminar offeringsMaking an impact right from the start: Comprehensive onboarding, including a virtual online platform – even before joiningWelcoming Culture: Mutual support, team-spirit and international collaboration; communities on numerous topics such as coaching, agile working and businesswomen networkHealth & Well-Being: Wide section of health and well-being support such as healthcare plans and health assessment servicesBenefitsAttractive Working Conditions37.5 hours working week25 days annual leave plus public holidaysAnnual option to buy, sell or carry over annual leaveFree parking on siteFree hot and cold drinksHealth & WellbeingCompetitive benefits package, including:Private Medical InsurancePrivate Dental InsuranceGroup Life AssuranceTravel Insurance (Employee Paid)Salary Sacrifice Health Assessment ServiceSalary Sacrifice Cycle to Work SchemePlanning Ahead For Your FutureGroup Personal Pension PlanGroup Income ProtectionSalary Sacrifice Will Writing ServiceAbout SartoriusSartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.Join our global team and become part of the solution. We are looking forward to receiving your application.
