Head Therapist / GSA
Hilton
- Doha, Qatar
- Permanent
- Full-time
- Assist Spa & Health Club Manager with managing operations
- Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
- Ensure client experience is proficient including bookings, payments, and consultation cards
- Assist Spa & Health Club Manager with managing spa team members to ensure high motivation, provision of high quality service and ongoing development
- Assist Spa & Health Club Manager with the recruiting, managing, training and development of the team
- Assist Spa & Health Club Manager in meeting revenue targets
- Assist Spa & Health Club Manager in meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement
- Manage customer feedback effectively to ensure continuous service and programme improvement
- Instill brand values and standards to maintain quality on a daily basis
- Liaise with other hotel departments
- Ensure customers and guests receive friendly and consistent personalised service from all team members
- Respond to audits to ensure continual improvement is achieved
- Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed
- Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests
- Supervisory experience within the spa industry
- Ability to work under pressure
- Excellent grooming standards
- Willingness to develop team members and self
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
- Book4Time software experience
- Passion for customer service
- Ability to meet financial targets
- Relevant qualifications