Dialogue Engineer (UK Based - 6 month contract)
PolyAI
- London
- Contract
- Full-time
- Designing the customer experience of virtual assistants, from simple FAQ answers to long and complex conversations
- Helping build and maintain virtual assistants both using internal tools and Python
- Obsessing over metrics, to assess performance and customer satisfaction — making sure everything you do is measurable and having a big impact
- Listening to how real customers interact with your designs, and prioritising the right things to make each call even better
- Helping our engineering team ensure that our implementations of Generative AI are both effective, accurate, and safe
- A fixation on good user experience, you are meticulous and have an eye for detail
- Ability to explain and distill complex ideas and user flows using clear, plain, supportive, inclusive language
- Interest in natural language understanding and conversational AI
- Experience with scripting languages such as Python
- Some knowledge or aptitude for analytics or data science
- BS/MS degree in Interaction Design, Linguistics or another Social Science field
- Experience managing both internal and external stakeholders through various stages of content development
- Experience with NLU technology
- Experience with data manipulation, data analytics, and visualization