Driver Operations Associate, Tan Phu Hub - HCMC (Nhân Viên Vận Hành, Điểm hỗ trợ Tân Phú)

• Ensure steady driver's supply, manage driver side commercials, and optimize vehicle utilization.
• Lead fleet training, as well as manage drivers to deliver exceptional customer experiences while adhering to agreed-upon SOPs and SLAs.
• Install the Lalamove Stickers on the driver's vehicle and ensuring that the Stickers is applied to the relevant standards for each kind of truck
• Create new ideas and process improvements to help streamline daily operational tasks.
• Assist in the review of the current logistics and operations team's SOP.
• Exceed individual and Driver Operations team targets & KPIs.
• Special/ad-hoc projects will be assigned by Line Manager/ Department Manager
• Working hours: Monday - Friday (9am - 6pm) & Saturday (9am - 1pm)
• Work location: No.212, 19/5 Street, Tay Thanh Ward, Tan Phu District

• An open-minded individual with excellent interpersonal skills that can interact and influence people with different profiles (age, nationality, experience, background);
• Patience, attentiveness and adaptable attitude to cope with new challenges;
• Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality;
• Autonomous and adaptable attitude to cope with an ever-changing working environment.

• Education: Bachelor's degree or college experience preferred.
• Experience: Minimum 1 year of experience in operations background/customer service;
• Skills:
• Good MS Office skills, especially Excel is ideal;
• Strong communication skills with proficiency in written and spoken Vietnamese;
• Outgoing, collaborative, responsible, and well-organized individuals are preferred.

• Work Essentials: Provided with a laptop and all the necessary working equipment to perform your job effectively.
• Paid Time Off: Enjoy 18 days of paid leave per year, including:
• + 15 annual leave days for vacations and personal time.
• + 2 sick leave days to recover when you're not feeling well.
• + 1 birthday leave to celebrate your special day.
• Health & Wellness:
• + PVI Healthcare Insurance coverage to give you peace of mind regarding medical needs.
• + Annual health check-up to ensure you stay proactive about your health.
• Financial Wellness: Receive a monthly top-up on your Lalamove App.
• Complimentary Snacks: Enjoy a variety of delicious snacks throughout the day to keep your energy levels up.
• Fun & Camaraderie: Participate in regular internal team entertainment activities to build strong bonds with colleagues and foster a positive work environment (Happy Friday, Team Meals, Team Bulding, Year End Party...)

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