Information Systems Administrator
HARRISONBURG ROCKINGHAM CSB
- Harrisonburg, VA
- Permanent
- Full-time
- Provides direct user support and guidance regarding PC and network software and hardware operations, capabilities and problems.
- Provides other technical support to end‑users and/or toward system maintenance as needed and/or assigned.
- Proactively supports and maintains various IT systems throughout the organization, pushing out upgrades, security patches, and new systems as required.
- Security administration including - network monitoring and analysis Identity and access management maintaining security of hardware components managing software licensing, updates, and patching.
- Tracks and determines needed software updates of various systems.
- Installs, troubleshoots, and repairs/oversees vendor repairs of PC and network hardware and software (including computers, monitors, cabling, cards, printers, memory, etc)
- Maintains access and security rights, critical network administrative functions, back‑ups, etc.
- Designs, coordinates, and performs individual or group computer‑related training as assigned.
- Records and maintains inventory of all computer equipment.
- Orders and tracks PC and network hardware, software, and supplies, including peripherals such as printers, cabling, cards, modems, etc.
- Relocations, storage, and disposal within any physical limitations.
- Creates and maintains IT Dept and user documentation material, including IT Dept Standard Operating Procedures, system design documentation, and Intranet based HOWTOs, Frequently Asked Questions, and quick reference sheets.
- Assists with producing and maintaining agency Intranet and Internet content.
- May produce reports for agency management and users.
- Responsible for special projects and other duties as assigned.
- Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service.
- Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect.
- Assures compliance with agency policies and regulations in the execution of assigned duties.
- Deploys and/or coordinates with third party vendors to deploy network infrastructure and components, including servers, hubs, routers, switches, modems, cabling, etc.
- Deploys and maintains network services, including file servers, mail servers, web servers, database servers, directory services, authentication services, phone services, access control services, tele psychiatry services, etc.
- Monitors performance and proper operation of infrastructure components to ensure proper operation and high availability. Quickly corrects problems as they arise.
- Works closely with the IT Manager to coordinate rotating evening and weekend on-call schedule, responding to critical events as appropriate.
- Documents and quickly corrects issues and incidents.
- Maintains written backup procedures and performs regular backups of all critical systems in accordance with those procedures.
- Works closely with the IT Manager to plan enhancements and modifications.
- Provides cross training to other IT staff to allow limited coverage of critical tasks during periods of absence.
- Assists clerical staff in the maintenance and operation of telephone systems.
- Provides backup coverage for other Information Systems staff:
- Provides direct technical assistance with variety of computer hardware and software, including desktop workstations, office automation software, and mobile devices.
- Installs desktop hardware and software.
- Command line level administration and management of Linux and Windows operating systems
- PowerShell scripting
- SMB, HTTP, DNS, SMTP, LDAP, MySQL, and SQL server software
- Exchange Mail services
- Active Directory/LDAP authentication services
- TCP/IP routing and packet filtering
- Security vulnerabilities and techniques for defending against them
- Network intrusion detection techniques
- Encryption technologies, including PKI, Digital Certificates, and PGP
- Building and managing local-area, wide-area networks, and wireless networks
- Web application development and Web standards
- Scripting in languages such as Perl, PHP, Python, Ruby, and awk.
- Valid driver's license with acceptable driving record.
- Background Check
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