HINGO Duty of Care Manager
Danish Refugee Council
- Addis Ababa
- Permanent
- Full-time
- Facilitation of collective HINGO coordination and work around Duty of Care towards humanitarian staff and staff well-being;
- Monitoring the context of HINGO staff members’ well-being and its impact on the operational capacity and “do not harm obligations” of HINGOs;
- Supporting HINGO Group members in their internal processes and approaches to staff well-being;
- Coordinate and facilitate training on Duty of Care issues towards HINGO members and their partners;
- Production of necessary tools as appropriate.
- Organize monthly meetings of the HINGO Duty of Care working group, prepare the agenda in coordination with the Leads, facilitate the sessions, prepare minutes and meeting reports, and follow up on action points.
- Maintains and updates the mailing list, Signal group, and contact databases for the HINGO Duty of Care Working Group.
- Identify priorities and technically assist the HINGO Secretariat and HINGO members in working on the Duty of Care towards humanitarian staff and staff well-being.
- Keeps a record and analyses the work of local and national PSS service providers and works with HINGO members to improve said services.
- Monitor the context of HINGO staff members’ well-being and its impact on the operational capacity and “do no harm obligations” of HINGOs.
- Maintain an information flow with the ability to create context analysis documentation for HINGO members, but also external bodies such as donors or peer agencies.
- When necessary, lead the development of guidelines and reports.
- Act as an advocate for the dissemination of HINGO analyses and guidelines as well as their promotion within the humanitarian community.
- Arrange, coordinate, and facilitate training/workshops for HINGO staff members and their partners both in Addis and the regions.
- Coordinates with other training providers such as UN agencies, Clusters, HINGO members, or private entities to organize joint training and capacity-building initiatives.
- Share relevant project information with stakeholders
- Participate in relevant coordination meetings
- Write donor and management reports
- Continuously update project documentation and files
- Explore new businesses and partnerships.
- Develop and undertake needs assessments to inform program design and strategic direction.
- Responsible for providing specialized knowledge and operational know-how within a specific discipline
- Present on Duty of Care matters in monthly HINGO Country Directors meetings.
- Performs other duties as required.
- Striving for excellence: You focus on reaching results while ensuring an efficient process.
- Collaborating: You involve relevant parties and encourage feedback.
- Taking the lead: You take ownership and initiative while aiming for innovation.
- Communicating: You listen and speak effectively and honestly.
- Demonstrating integrity: You act in line with our vision and values.
- At least 5 years of experience in psychosocial work, mental health care, social work, or trauma counseling
- Excellent knowledge and understanding of the Ethiopian context
- Previous proven experience in case management, protection, and psychosocial support
- Proven experience in a humanitarian context, preferably with an International NGO
- Proven experience in coordination and NGO networking in a humanitarian context
- Experience working with national partners, local/government authorities, and UN organizations
- Ability to design, develop, and implement processes
- Documented skills in project planning and design, drafting, calculation, and technical writing
- Excellent skills in MS Word, Excel, and PowerPoint
- Full professional proficiency in English (written and orally)
- Full professional proficiency in Amharic (oral), and knowledge of other Ethiopian regional languages would be a plus.
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