Service Operation Center Engineer
Deutsche Telekom
- București
- Permanent
- Full-time
- Incident Management - 24/7 Network, Infrastructure & Service Monitoring and Alarm Handling.
- Proactive checkouts and monitoring to avoid service outages or limit their impact.
- Continuous Proactive Monitoring to ensure the stability of our Cloud network and Services.
- Troubleshooting and fault isolation to restore service when necessary. Evaluation of incidents.
- E2E Incidnet Management - Escalation and Incident reporting for the Major and Critical incidents. Proactive monitoring of SLAs and KPIs of services.
- Change Management Planning - responsibility for service / application / Infrastructure enhancements, equipment updates, patching and maintenance as assigned by Devops teams.
- Customer support - Ensure quality of service to internal and external customers. Provide all necessary information about the fault status, fault resolutions and further declaration to customers as well to Devops experts and other parties. As well as interacting directly with customers.
- Vendor support - ensure collaboration with vendors in case of hardware infrastructure incidents.
- Collaborating with other cross functional groups on projects and in problem solving.
- Responsible for successful function of services and mission-critical tasks.
- at least 1 year experience on hands-on application/system administration experience;
- hands-on application level troubleshooting experience; Linux and IP Networking knowledge is a plus.
- good verbal communication skills (English) in both technical and non-technical communications. German language is a plus
- Additional days off
- Occasional work from home
- Yearly bonus based on the company achievements
- Monthly BeFlexi budget -contribution to pension, health insurance or other benefits based on your choice
- Parking in the office premises