SENIOR MANAGER OPERATIONS SERVICE MANAGEMENT
Fresenius Medical Care
- Cremona
- Tempo indeterminato
- Full time
- Develop and implement strategic plans for operations service management and professional services in alignment with the overall organizational goals
- Provide mentoring, guidance, coaching, and development opportunities for team members.
- Lead team members to identify and assess risks associated with service operations and develop and implement risk mitigation strategies to minimize disruptions
- Allocate resources effectively to meet service demands.
- Identify and drive change in a forward-looking, solution-oriented and proactive manner
- Ensure a strong and motivated team by driving alignment between team members and business goals
- Drive team development by identifying and coaching talent and ensuring transparent and participative communication
- Participate in handling incidents and problems
- Establish key performance indicators (KPIs) and regularly monitor and report on the performance of services.
- Monitor and analyze customer feedback to identify areas for improvement and implement initiatives to enhance customer satisfaction with service delivery.
- University / postgraduate (Master/Bachelor) degree in IT Technology or similar
- Extensive professional experience (8 – 10 years) in a similar role within an international company with strong operational expertise as well as expertise in people management and team development
- Several years (4 – 6 years) of experience in planning and managing resources to achieve predetermined objectives.
- Strong communications skills with the ability to communicate effectively across the organization
- Hands-on mentality with the ability to work operationally
- Accountable and proactive with experience in managing stakeholders across the organization
- Strong IT skills (MS Office, MS OS, SAP, intranet, MS Server OS, MS SQL Server, Cyber Security)
- Solid understanding of the basics of e-health, data security and related topics
- Current knowledge of IT and digitalization with expertise in HL/- and FHIR
- High Language proficiency in English is a must (writing, reading, and presenting)
- Proficiency in German would be an advantage