Scientific Application Specialist - Mass spectrometry (MS) / Liquid chromatography (LC)
Danaher
- Riyadh
- Permanent
- Full-time
- Deliver high-quality, on-site LC/MS/MS method development advice and ongoing support to end-customers, ensuring the Customer’s Success Journey is effective and sustainable.
- Assist customers on-site and remotely throughout the system's lifetime with troubleshooting advice, tips, and tricks to ensure smooth operation and high customer satisfaction.
- Take primary responsibility for delivering high-quality training courses at customer sites and SCIEX facilities across EMEA-I.
- Ensure comprehensive training to customers and channel partners to maximize their understanding and utilization of SCIEX LC/MS/MS systems.
- Demonstrate SCIEX LC/MS/MS technology to prospective customers during the sales process.
- Support channel partners, regional managers, and technical sales specialists with application knowledge to drive sales opportunities.
- Build and maintain contacts with key opinion leaders and customers within the territory.
- Monitor regional trends to improve visibility, market understanding, and competitive intelligence, providing feedback for strategic decision-making.
- Develop channel partners’ application specialists' knowledge on relevant SCIEX products and workflows.
- Identify and deliver training needs for the channel partner’s support team to ensure compliance with SCIEX and Danaher requirements.
- Ensure channel partner compliance with all SCIEX and Danaher requirements, maintaining integrity at all times.
- At least five years of hands-on LC/MS/MS experience in a method development capacity, with experience on SCIEX systems preferred.
- Proven track record of delivering training to users of LC/MS/MS technology.
- Evidence of a customer-first background.
- Resides in the Kingdom of Saudi Arabia.
- Degree qualified in Life Science.
- Strong people influencer with motivational and coaching style.
- Excellent written and verbal communication skills in Arabic and English.
- Strong analytical background and problem-solving capabilities.
- Ability to articulate a clear vision and convey a sense of urgency.
- Capability to work in a matrix organization with direct and indirect reporting relationships.
- Customer-first mentality.
- Dynamic, self-motivated, and driven; independent and proactive.
- Able to work in a fast-paced environment.
- Demonstrated interpersonal skills; cultural awareness.
- Collaborative and team-oriented work style.
- Ability to plan effectively with delivery against agreed timelines and metrics.
- Resilience and personal motivation.
- Flexible to travel up to 80%.