Golf & Lesiure Club Supervisor
Best Western
- Birmingham Coventry
- Permanent
- Full-time
- Welcome and acknowledge all guests; anticipate and address guests' service needs at all times. Promote a fun and relaxing atmosphere for all guests.
- Be responsible for the supervision & safety of guests and members of the Golf & Leisure Club in accordance with Company procedures and Health & Safety regulations.
- Ensure that the reception desk is efficiently run and that guest care & satisfaction is a focus throughout the shift.
- Maintain and manage the Golf & Leisure diary ensuring all bookings are inputted directly upon receipt and updated when necessary.
- Take inquiries and bookings in an efficient manner and encourage maximum sales revenue for the overall profitability of the club.
- Ensure usage by members, guests and staff is properly controlled and efficiently recorded.
- Ensure that new member inductions are completed as appropriate.
- Sell and process club memberships along with promoting the clubs services.
- Help and support members with training and development programs in-line with their own personal requirements.
- Promote facilities with a focus on memberships and achieving forecasted targets.
- Observe activities throughout the facilities and maintain poolside cover as appropriate during shift.
- Develop classes and lessons throughout the Leisure Club in line with customer and member needs.
- Supervisory experience within the leisure industry
- Passion for health and fitness
- Committed to delivering a high level of customer service and train others to follow a similar example
- Have previous proven experience in a 4 star hotel or a similar high quality environment
- Engaging and the ability to inspire
- Has a passion and commitment to quality and customer service
- Well organised and structured in your approach
- Committed to develop and coach team members to excel
- Confident personality with presence
- Experience in personal training
- Pool plant or Lifeguard qualification
- Gym instructor level 2 or higher
Department Leisure
Job Type Full time
Contract Type Salaried
Salary Competitive