We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Global Sales Vendors (GSV) is playing a growing role in pipeline & AONR impact for the client. The SSO Data Analyst’s goal is to bridge the gap in the necessary Sales Operations & Analytics support. By addressing this, the client can ensure comprehensive reporting and analysis that will enable consistent and optimized business operations.What Will You Do:Collaborate with vendor leadership to identify key opportunities in the sales funnel and leverage data analytic capabilities to diagnose and implement strategies to solve those opportunities.Build, maintain and continuously enhance all vendor dashboards to enable Global and Regional leads to get transparency and observability on the latest vendor metrics.Capacity PlanningBuild capacity planning models that will help optimize SLA and ensure all leads are being serviced.Manage staffing and scheduling for all GSV sites across multiple business and geographies.Improve performance to plan by identifying, measuring and managing key metrics related to customer service.Vendor Target Setting: Partner with vendor Global and Regional leads to build quarterly self activation and sales pipe targets for all GSV vendors.Strategic Vendor Deep Dives: Partner with GSV Global and Regional leads to conduct deep dives into areas of vendor underperformance. Review key metrics across the full funnel to determine potential causes of bottlenecks/ process inefficiencies.XFN Alignment: Partner with GTM Analytics and other infrastructure teams to ensure latest definitions of metrics are incorporated in GSV dash/ data is aligned with broader GTM infrastructure.Own building, reporting on, and improving our vendor intraday / daily / weekly / monthly reporting - utilizing Google doc, Excel, and dashboards - with a focus on key KPI’s like staffing, activations, conversion rates and activity metrics.Identify gaps in data availability and collaborate with data engineering to optimize our vendor data structure.Must Haves:10+ Years of experience in a highly quantitative business analyst roleExpertise in dashboarding tools like Hubble, TableauConsumer experience (B2C or D2C) is required, and experience in Fintech and / or in a high-growth startup is highly preferredProven track record of coalescing, measuring, interpreting, and making real-time decisions based on large volumes of performance dataStrong SQL skillsClear communication to be able to take large amounts of information and distill it into actionable insights to present to and influence senior leaders and colleaguesComfort in a high growth, fast-paced environment, with an inclination to proactively identify and solve new problems and learn new skillsOrganized and proactive in improving processes and driving growth of themselves and high performing teamsBias for action, entrepreneurial mindset, and focus on growth and scaleAbility to manage multiple initiatives concurrently and ruthlessly prioritize the most impactful initiativesNice to Have:Sales operations roleExperience building financial models and forecasting sales volumeExperience with data from Salesforce, Segment, Google Analytics, and email marketing tools such as Customer.ioOther Details:Work Location: Level 24 Uptown Place Tower 3 11th Avenue, corner 11th Dr, Taguig, 1630 Metro Manila, PhilippinesWork Arrangement: Onsite, Monday to Friday, 5 AM to 2 PM (2 PM to 11 AM PST)Openings: 1 headcountJoin the A-Team and experience the A-Life!
