IT Support Technician
Planet Recruitment
- Hereford
- £25,000 per year
- Permanent
- Full-time
- Create and manage user accounts and email mailboxes
- Maintain and update Active Directory (AD) with accurate contact information
- Administer multi-factor authentication (MFA) for all new users
- Write and implement Excel macros and SQL queries for data exports
- Set up and manage mobile devices for new starters, enrolling them onto Airwatch
- Provide technical support to engineers and office staff, including password resets and general advice on Microsoft products
- Offer general user support
- Update site contacts and pricelists
- Create new sites, monitoring regimes, and user accounts for both engineers and office-based staff
- Ensure up-to-date rules on the .19 server for IRIS notifications
- Prepare and distribute weekly PM calls for the upcoming week
- Notify upcoming calls for the next week
- Create PM calls, contracts, and notify calls for the upcoming month
- Update existing contracts to include new sites, regimes, patterns, tasks, calls, and skills
- Create and manage user accounts and email mailboxes
- Assign or remove Microsoft licenses as required
- Maintain and update Active Directory (AD) with accurate contact information
- Administer multi-factor authentication (MFA) for all new users
- Manage and customise email services, including distribution groups
- Write and implement Excel macros and SQL queries for data exports
- Set up and manage mobile devices for new starters, enrolling them onto Airwatch
- Provide technical support to engineers and office staff, including password resets and general advice on Microsoft products
- Business-specific application support – creating PM visits for the following week and month
- Commitment to continuous learning and development
- Solid understanding of Microsoft Office Suite, especially Excel for creating macros
- Microsoft 365 knowledge
- Familiarity with SQL for data manipulation and exports
- Proficient in Active Directory (AD) management including Azure AD and other Microsoft services
- Knowledge of mobile device management, particularly Airwatch
- Experience in setting up and troubleshooting hardware, including mobile phones and workstations
- Familiarity with VPN and Wi-Fi configurations
- Strong analytical and problem-solving abilities to diagnose and fix issues efficiently
- Ability to adapt and find solutions to new challenges as they arise
- Excellent verbal and written communication skills to liaise effectively with both technical and non-technical staff
- Ability to create clear and concise documentation for internal procedures and system configurations
- Ability to work well in a team, as well as independently when required
- Experience in leading or coordinating small projects or teams would be advantageous
- Strong interpersonal skills with a focus on customer service, for both internal and external stakeholders
- Ability to explain technical concepts to non-technical users in an understandable manner
- A minimum of 2-3 years of experience in a similar role is highly desirable
- Relevant certifications in IT, such as CompTIA A+, Network+, or Microsoft certifications, are advantageous