Travel Counselor I Onsite Italy Vicenza
CWT
- Vicenza
- Tempo indeterminato
- Full time
- Create and complete travel arrangements (air, hotel, rail and ground transportation)
- Ensure reservations are built according to client standards and preferences
- Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
- Handle basic and moderately complex bookings with potentially non-standard and multi destinations, ticket exchanges and complex fares
- Sells products that are of commercial value to CWTSatoTravel and contribute to CWTSatoTravel’s profitability; sells “add on” attachments (hotel, other); upsells targeted areas of travel
- Escalate most complex bookings to more experienced staff
- Assignments include both routine and non-routine work
- Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up to date
- English fluent – written and spoken
- 2nd language would be a plus
- Detail-oriented
- Good verbal and written communication skills
- GDS knowledge - Sabre (preferred), Amadeus or Galileo
- Basic MS Office A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too
- Strong teamworking skills
- A positive, “can do” attitude
- Willingness to learn and grow!
- Any travel industry-related experience
- Customer Service experience/ skills