Dutch Speaking Customer Service for Airline Reservations Department

• Provide high-quality customer service in Dutch via phone, email, and chat concerning airline reservations
• Assist customers with inquiries related to flight bookings, changes, and cancellations
• Resolve customer issues and complaints swiftly and effectively
• Document all customer interactions accurately in our CRM system
• Work closely with airline partners and internal teams to ensure accurate bookings and information
• Gather feedback from customers to continuously improve our services
• Stay updated on airline policies, routes, and promotions to enhance customer recommendations

• Fluency in both Dutch and English, with excellent verbal and written communication skills
• Strong customer service orientation and problem-solving abilities
• Previous experience in customer service, particularly in the travel or airline industry, is preferred
• Able to manage multiple inquiries and prioritize tasks effectively
• Detail-oriented with strong organizational skills
• Passion for travel and helping customers with their journey planning
• Familiarity with customer support software and CRM systems is an asset

Mercier Consultancy