Company Description Sutherland is looking for an enthusiastic Content Writer who is a self-learner to enrich client operations information with easy-to-follow articles, decision trees or other content.As a Content Writer, you will be responsible for producing high-quality, engaging, and informative content across various digital platforms. Your primary focus will be to create compelling product support content that drives customer engagement and reduces product returns. Responsibilities Job Description: Conduct thorough research on self-serve topics using digital tools and open search to gather information to support content creation. Leverage existing SOPs and troubleshooting documents to author customer facing articles and decision trees. Read through exhaustive verbose existing content to restructure information and create simple step-based and easy to follow content. Able to comprehend and write content and align to client tone of voice. Author and format content in DITA using Oxygen XML editor or other DITA XML based tools. Proofread and edit content to ensure grammatical accuracy, coherence, and adherence to style guide and client guidelines. Meet deadlines and work on multiple projects simultaneously, if required. Qualifications Our most successful candidates will have: Exceptional writing, editing, and proofreading skills with a keen eye for detail. Experience doing research using multiple sources is an added advantage. Excellent command of the English language and strong communication skills. Ability to meet deadlines. Graduate in English literature or related field is an added advantage. Experience with text-based AI, LLM models is an added advantage. Additional Information All your information will be kept confidential according to EEO guidelines.