Assistant Manager
JD Sports
- Cheshunt, Hertfordshire
- Permanent
- Full-time
- Ensure that customers are given considerate and responsible service throughout their visit.
- Deal with inquiries and complaints resolving the issue at the earliest opportunity in a professional manner.
- Ensure that personal appearance and standard of dress for the internal team is in line with company guidelines.
- Have an understanding of the Customer Service measuring programme, Customer Satisfaction Surveys
- Ensure that targets are achieved and, where possible, exceeded.
- Able to understand and interpret the relevant Oracle reports.
- Utilise in-store devices, ensuring that all team members are driving this at every opportunity.
- Confident use of the store's dashboard to analyse Footfall, ATV and Conversion.
- Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
- Ensure that the weekly brief has been actioned with the store
- Ensure that all merchandise is correctly priced, price amendments are actioned and all POS is correctly displayed.
- Keep stock on display clean and presentable at all times.
- Develop internal staff and promote progression within the group.
- Monitor the Training and Development site and keep track of staff progression by the relevant
- E-assessments.
- Assist with store recruitment, new starter inductions, and staff training.
- Management development should be prioritised with the use of the Trainee Management Academy.
- Retail Management experience.
- Excellent Time Management skills.
- Strong verbal and written communication skills.
- IT skills - Microsoft Outlook, Word and Excel.
- Incremental Holiday Allowance
- Discretionary Bonus Scheme
- Staff Discount On JD Group and other brands within the organisation
- Pension Scheme
- Personal development opportunities to learn and develop at work.