Guest experience Agent
Mandarin Oriental
- Barcelona
- Permanente
- Tiempo completo
- Communicate all special requirements of the guests to all relevant departments.
- Attend to the Operations meeting.
- Ensure that Legendary Quality Standards, policies and procedures are properly understood and followed through.
- Establish individual guest's preferences and provide the service accordingly.
- Check arrival and departure reports for a better handling and anticipation of guest needs.
- Establish a personal contact with guests during their stay and local guests in the lobby and food and beverage outlets.
- Escort guests to their room and familiarize them with the room facilities.
- Attend to specific guest's requests ensuring efficient and proactive service.
- Lobby coverage.
- Attend hotel site inspections and familiarisation trips as requested.
- Assist the Concierge duties when needed.