CITY OPS LEAD
AmorServ
- Port Harcourt, Rivers State
- Permanent
- Full-time
- Manage Key Accounts: Ensure high customer satisfaction and retention through effective management of relationships with designated key account specialists.
- Inventory Monitoring: Collaborate with the warehouse team to monitor stock levels and ensure timely restocking to meet customer demand.
- Internal Collaboration: Work closely with logistics and supply teams to guarantee product availability and address customer needs promptly.
- Customer Base Expansion: Strategically increase the city's customer base using various acquisition channels, focusing on enhancing retention rates.
- Client Management: contact centre operations to reduce customer churn and improve retention.
- Sales and Profit Strategies: Develop strategies to boost sales and maximize profits for city-specific accounts.
- Market Analysis: Analyze market trends and customer data to identify growth opportunities and devise effective sales plans.
- Sales Reporting: Prepare regular reports on sales, customer feedback, and market trends to inform strategic decisions.
- Contract Negotiation: Negotiate contracts and pricing with key accounts to fulfil mutual needs and expectations.
- Relationship Building: Maintain strong, ongoing relationships with key accounts through regular, direct communication and meetings.
- Collaboration and Strategy: Work in tandem with other City Ops Leads to share strategies and improve retention and acquisition efforts..
- Data Analytics: Proficiency in utilising data analytics tools to derive actionable insights from sales data and market trends.
- Networking: Strong network within the hospitality industry to leverage for strategic advantages.
- Negotiation and Deal Closing: Excellent negotiation skills with a proven ability to close deals and achieve favourable terms.
- Leadership: Demonstrated ability to inspire and drive a team towards achieving sales and operational goals.
- Strategic Thinking: Skilled in crafting and executing strategies for sales growth and customer engagement.
- Customer Focus: Commitment to customer satisfaction, adept at managing and nurturing key account relationships.
- Problem Solving: Quick and efficient problem resolution skills.
- Communication: Outstanding ability to communicate across various levels, fostering strong relationships with stakeholders.
- Comprehensive health insurance
- Hybrid work schedule
- Annual paid time off
- Annual performance bonus
- Training and development opportunities
- Subsidised Transportation
- Employee Stock Option