Credit Controller

• Establish and nurture relationships with customers to facilitate debt collection.
• Receive and process debtor payments daily.
• Manage credit notes for daily transactions, including discounts and rebates.
• Manage customer claims such as damages and pricing discrepancies.
• Monitor debtor balances to reduce DSO (Daily Sales Outstanding).
• Ensure adherence to credit and collection policies and procedures.
• Prepare statements and reports for the company accountant.
• Dispatch statements and copy invoices to customers at month-end.
• Address and resolve queries appearing on customer accounts promptly.
• Respond to client inquiries and resolve queries in a timely manner.
• Prepare monthly customer reconciliations.
• Familiarity with customer trading terms and processing related transactions.
• Assess new credit requests and compile necessary documents for credit limit approvals.
• Maintain credit limits in accordance with policy requirements.
• Conduct A/R analysis by customer and perform accruals/provisions as needed.
• Undertake any ad hoc duties as required.
• Manage debt recovery, including the potential for legal action and service delivery cessation.

• Customer service orientation.
• Ability to maintain firm yet tactful communication with customers.
• Effective communication skills across all levels.
• Ability to persevere and meet stringent deadlines.

• Minimum Matric qualification with a focus on accountancy; a post-matric qualification in Finance is advantageous.
• At least 2 years of relevant experience.
• Proficiency in MS Office, particularly Excel, is essential.
• SAP experience is required.

Tower Group