Customer Success Manager
Playtech
- Lima
- Permanente
- Tiempo completo
- Build and strengthen client relationships to achieve long-term partnerships.
- To organize and plan daily work connected to managing customer relations.
- To execute customer relation policies and procedures.
- To implement the company's strategy of customer relation management to improve service quality.
- Identify upsell, cross-sell, and growth opportunities.
- To perform the licensees’ live offering analysis and offer possible ways to improve it.
- To develop and maintain sustainable relations with existing and new customers.
- To lead and coordinate regular meetings with customers.
- To serve as main point of contact in all matters related to client.
- To provide consultation and help to customers that use services of the company.
- To oversee communication with customers that are connected to special cases in the facility, customer’ complaint and different non-standard cases.
- To plan, supervise and coordinate progress of current projects.
- To develop a thorough understanding of company’s products and service offerings to better upsell and cross-sell to clients.
- To work with internal teams and partners to develop strategic plans and ensure KPIs are being met.
- To ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- To clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- To inform customers about newest releases, updates news related to company’s product and services.
- To analyse information connected to the customer and collect data to identify customer relations enhancement opportunities.
- To handle inquiries and requests from customers and address their need.
- To present proposals to improve customer service, as well as promote and realize the implementation of proposals.
- To generate progress reports for clients and managers within the organization.
- To carry out any additional duties within the competence of held position as instructed by the management.
- At least 3 years of experience in the position.
- Excellent communication, influencing and listening skills.
- Fluent English to communicate in writing and voice with customers around the world.
- Fluent Portuguese.
- Ability to deliver client-focused solutions to customer needs
- Ability to communicate and influence key stakeholders at all levels of an organization.