Account Manager
Flight Centre
- Kuala Lumpur Singapore
- Permanent
- Full-time
- Drive consolidation by ensuring the client directly procures all products and services from FCM including air, hotel, car, rail, ground transport, insurance and VIP Services.
- Promote and sell FCM's value added services including expense management solutions, reporting, payment solutions, hotel programs, online technology, insurance programs and event management
- Develop and execute a travel cost management business plan detailing objectives, strategies and measurable targets for savings
- Drive common service delivery to the client in accordance with agreed Service Level Agreements and ensure an effective feedback/complaints management process is in place
- Build and maintain effective working relationships with key procurement executives, travel bookers, travelers and preferred suppliers to optimise the success of the travel program for the benefit of our clients and FCM
- Conduct formal reviews of the client's travel program to ensure program objectives are met
- Utilise and update CRM system for all client activity
- Commercial related experience in a corporate B2B environment is a plus.
- Excellent listening skills - must have demonstrated ability to identify client needs and be solutions focused
- Persuasive and unafraid to negotiate; has good business acumen
- Proficient with Microsoft tools - Word, Excel & Powerpoint and comfortable with technology for reporting and CRM
- Ability to analyse data & presenting insights and recommendations in a professional manner
- Written and verbal communication skills in English
- Good team player
- Great attention to detail, can managed deadlines and able to multi-task while efficiently managing priorities
- Demonstrates self motivation and personal excellence by showing personal determination and resilience and is optimistic in changing circumstances.