Client Servicing/ Business Development

Vertoz

Mumbai, Maharashtra
Rs. 15,000-20,000 per month
Permanent
Full-time

26 days ago
Apply easily

What we want:We are looking for someone who is ready to support end clients to resolve their technical issues over the phone, chat, and tickets. Candidate should also be fluent in English communication.Who we are:Vertoz is Madtech Group, helping Digital Marketers, Advertising Agencies, and Digital Media businesses with their Data-Driven Marketing, Advertising, and monetization expedition by utilizing the latest technology. Vertoz has developed in-house full-stack Madtech Products and acquired various components to complement. For more details, please visit our website here.ConnectReseller:ConnectReseller is an ICANN Accredited Domain Name Registrar, dedicated to providing top-notch domain registration and management services to businesses worldwide. With a focus on exceptional customer service and cutting-edge technology, we empower our clients to establish a strong online presence.What You will do:

Taking ownership of customer issues reported and seeing problems through to resolution over the phone, chat, and ticket.

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Taking ownership of customer issues reported and researching, diagnosing, troubleshooting, and identifying solutions.

Can access remotely any desk and TeamViewer.

Support end clients to resolve their technical issues over the phone, chat, and tickets.

Requirements

Participate in 24x7 shifts

Good communication skills in English.

Self-motivated and eager to learn and grow with the team.

Critical thinker, attention to detail, and natural problem solver.

Ensure troubleshooting tickets are addressed within the agreed TAT.

Telephone etiquette

Benefits

No dress codes

Flexible working hours

5 days working

24 Annual Leaves

International Presence

Celebrations

Team outings

Vertoz