ICT Support Officer
Bulla Dairy Foods
- Colac, VIC
- Permanent
- Full-time
- Record and respond to all incoming helpdesk requests as per ITIL/ITSM framework.
- Support Office 365 including exchange online, Teams, Intune, and Defender.
- Support Azure including IAAS, NSG, Conditional Access, Azure AD, express route, AVD etc.
- Identity and access management and conducting periodic privileged access reviews.
- Provide L2 and L3 technical support to internal staff and external contractors.
- Build images and validate of the standard operating environment (SOE)
- User onboarding and off-boarding.
- Setup and troubleshooting of mobile, Teams for audio and video conferencing.
- Support and maintain multi VLAN network infrastructures such as switches and access points.
- Asset management and tracking of all IT hardware and software
- Perform on-call out of hours support as required
- 2 years of previous experience in supporting IT services in a manufacturing environment.
- ITIL foundation certification
- A recent Microsoft Certification with Office 365 is advantageous.
- Knowledge of Windows 10/11 Operating Systems.
- Experienced with virtualisation platforms and Azure Cloud.
- Experienced with managing key server roles (AD, DNS, DHCP, Group Policy, etc).
- Experienced with managing network switches and access points.
- Experienced with using automation and RMM tools.
- Excellent communication (verbal and writing), presentation and negotiation skills.
- Driving license and a reliable car
- A hybrid working model as standard, encompassing both flexible work from home arrangements and access to our Melbourne and regional sites
- A great cultural environment in a proud, Australian family-owned business
- A variety of benefits including corporate clothing allowance, delicious take-home product and free on-site parking at all our sites