Customer Service Representative - State Farm Agent Team Member
State Farm
- Lexington, KY
- $25.00 per hour
- Permanent
- Full-time
- Salary plus commission/bonus
- Paid time off (vacation and personal/sick days)
- Valuable experience
- Growth potential/Opportunity for advancement within my agency
- Excellent communication skills, both written and verbal;
- Ability to work in a fast-paced, high energy, team environment and juggle multiple tasks;
- Experience in a fast paced environment, with a emphasis on retention and de escalation tactics;
- Able to establish rapport, gain commitment and provide a high level of support to customers;
- Active listening and problem solving skills required to understand customer concerns and help find an ideal solution;
- Achieve daily performance metrics including but not limited to making 80 or more calls per day with greater than 80% quality scores; and
- Meet call quality standards