Salesforce Administrator
Full Sail
- USA
- Permanent
- Full-time
- Develop, customize, and implement global initiatives in our Salesforce instance, in both Classic and Lightning interfaces
- Gather requirements, generate technical documentation, and collaborate with project stakeholders and end users during project design
- Develop and execute projects for implementing new processes, functionalities and enhancements to our Salesforce instance
- Coordinate with technical team during project design and development, including the implementation and rollout of these functionalities with end users
- Define, map, and guide departments as they migrate existing functionalities to a Lightning instance
- Maintain a deployment schedule for both small and large efforts, running in parallel
- Proficient in data migration, data modification and associated tools, both in and out of Salesforce
- Understand business needs and requirements when scoping out department initiatives
- Expected to support after-hours upgrades, including verifying systems and integrations are fully operational upon upgrade completion
- Expected to support during unexpected outages, including diagnostic research, analysis and resolution as well as system and integration verification upon issue resolution
- Adheres to the policies and procedures of Full Sail University
- Maintains strict confidentiality of company and personnel information
- Demonstrates a strong commitment to the mission and values of the organization
- Adheres to company attendance standards
- Exceptional technical aptitude
- Strong organizational, analytical, and interpersonal skills
- Exceptional written and verbal communication skills
- Detail oriented
- Self-Motivated
- Ability to multi-task and work independently
- Ability to interact with staff at all levels in a fast-paced environment
- Ability to manage and provide guidance to novice engineers
- Bachelor’s degree in Computer Science, Information Systems or related discipline or equivalent work experience
- Minimum 3 years of experience working with the Salesforce product
- Minimum 3 years of experience coordinating with a development team
- Experience in functional design and specifications
- Experience working with custom object, workflows, validation rules, and assignment rules
- Experience working with users, profiles, permissions, layouts and sharing settings
- Experience designing custom reports
- Solid understanding of information processing fundamentals and best practices
- Excellent analytical, conceptual and troubleshooting abilities
- Excellent written and verbal communication skills
- Excellent track record in prioritizing and executing tasks when under pressure
- Extensive experience providing guidance and leadership to team members
- Proficient in both Classic and Lightning interfaces
- Salesforce Administrator certifications required
- Experience with Linux, Mac OS, and Windows Environmental