Hospitality Supervisor - John Deere Davenport
Aramark
- Davenport, IA
- Permanent
- Full-time
- Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage.
- Coordinates registration functions and transportation for all guests.
- Trains Front Desk/Concierge personnel by utilizing training programs established in conjunction with Aramark, and conference center clients.
- Oversees front desk and concierge's tasks to ensure world class service is provided in the following areas:
- Check in and check out functions
- Ensures proper execution of Lobby Ambassador Program.
- Guest orientation of the local area and the conference center facilities
- Proper telephone service technique and PBX operation
- Handling of guest mail, messages and special deliveries
- Coordinating reservations for guest transportation
- Full understanding and utilization of the property management system
- Familiarization with night audit function
- Assisting all guests in any way possible including following up on guest concerns in a timely manner.
- Maintaining a limited supply of sundries and restocks as necessary.
- Issuing and monitoring safe deposit boxes
- Opening and closing of support staff cashier banks.
- Design and implement training programs to ensure that all staff are well-versed in daily job functions, safety awareness, and Aramark policies and procedures.
- Responsible for ordering, storing and inventory of all supplies necessary to perform daily operations.
- Communicate closely with all departments to ensure a seamless guest experience.
- Establish, implement, and follow all emergency procedures.
- Perform any or all other duties as assigned by Guest Services Manager
- Requires a positive attitude, strong work ethic, and a commitment to providing world-class service to the client, guests, and co-workers.
- A strong knowledge of personal computers is essential.
- Experience in all facets of providing guest services.
- Must be able to lead, motivate, and communicate effectively with others.
- Strong organizational abilities.
- Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge's supervisor.
- Must be able to read, write, and clearly speak English