Duty Manager - Maternity Cover
Strand Palace Hotel
- Central London
- Permanent
- Full-time
- Attractive and competitive salary
- Hotel discounts in rooms, bars, and restaurants
- Employee discount rate at hotels worldwide
- Complimentary breakfast, lunch, or dinner on duty
- Opportunities for internal career progression
- Professional training and development opportunities
- 5% contributory pension scheme
- Life assurance scheme
- Health and wellbeing cash-back plan
- Interest-free season ticket loan
- Up to 33 days holiday per annum
- Free laundry and dry cleaning
- Long service recognition and awards
- Paid volunteering day
- North-bank discount card
- Cycle to work scheme
- Free access to gym
- Employee assistance programme
- Manage guest queries in a professional, courteous, and timely manner to ensure guest satisfaction, liaising HOD's and/or senior managers where necessary
- Respond promptly and act as the first point of contact in any emergency situations
- Carry out regular patrols of all public areas and report any potential security, fire, or health and safety issues to relevant departments
- Be familiar with all operational standards and be available to cover roles during busy periods, including periodic night shifts
- Carry out regular quality spot checks including compliance to finance procedures and room allocations. Address issues and stimulate improvement as and when necessary.
- Mandatory management experience in hotels or similar industry
- Knowledge of Property based systems ( Opera/ Knowcross) is an advantage
- Passion for delivering exceptional customer service
- Ability to thrive in a fast-paced and dynamic environment