Customer Service Specialist- Work at Home
Qurate Retail Group
- Ohio
- $15.00 per hour
- Permanent
- Full-time
- Indiana counties: Dearborn, Fayette, Franklin, Jefferson, Ohio, Ripley, or Switzerland County.
- Kentucky counties: Bath, Boone, Boyd, Bracken, Campbell, Carroll, Fleming, Gallatin, Grant, Greenup, Kenton, Lewis, Mason, Montgomery, Owen, Pendleton, Robertson, or Rowan County.
- Ohio counties: Brown, Butler, Clark, Clinton, Clermont, Delaware, Fairfield, Fayette, Franklin, Greene, Hamilton, Highland, Licking, Madison, Miami, Montgomery, Pickaway, Preble, Union, or Warren County.
- Busy day handling a high volume of inbound customer inquiries
- Assist customers with questions while personalizing the experience for each caller
- Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
- Opportunity for advancement and upward mobility across the entire Qurate Retail Group family of brands.
- Report to an assigned Customer Service Supervisor
- You can problem solve and de-escalate unique situations while sustaining a high-paced call volume
- Learn and work in a virtual environment with a set schedule and structured day
- Communicate with a variety of customer styles, peers, and leaders
- Navigate multiple systems and screens while assisting customers
- Can sit for long periods of time
- Follow Cornerstone Brands computer system requirements
- Troubleshoot own technical problems (in partnership with IT when needed)
- Available to work weekends, holidays and additional hours
- Starting rate is $15.00/hour
- $1.00/ hour additional for any hours worked 6pm-6am
- Plus $1.00 for every hour worked 12:00am Saturday -11:59pm on Sunday
- Benefits: Full-time Customer Service Specialists are benefit eligible after 90 days of employment. Our benefit options include medical, dental, and vision coverage, paid time off, a 401K savings program, an enhanced parental leave program, generous team member discount across our entire family of brands, and more!
- Our Work at Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. While a full specification list will be provided after your interview, here are a few main items:
- Self-provided Computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old
- Headset compatible with Cornerstone Brands specifications (Cornerstone Brands reimburses $75 for headset.)
- High-speed internet connection. Satellite, broadband, wireless or dial-up services are not an option
- Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported