Workplace Tech Engineer
Visa
- São Paulo - SP
- Permanente
- Período integral
- 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience
- 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
- 6 years as an audio-visual engineer for a large corporate enterprise company or AV integration company for corporate clients.
- Proven L2 and L3 troubleshooting and diagnosis of corporate AV systems, remediating issues quickly, driving new solutions at scale, and mitigation planning for deep rooted and/or systemic problems.
- Demonstrated ability to interface with third-party AV vendors for escalated service and/or warranty calls. Strong knowledge of modern AV fundamentals, network protocols, and IT administration.
- AV hardware troubleshooting with QSYS, Extron, Logitech, strong signal flow and workaround planning, root cause analysis, and problem solving skills.
- Device access and navigating internal settings, installing firmware, and uploading/deciphering any custom programming.
- Windows OS configuration as it applies to corporate AV systems: imaging/provisioning, accessing and reviewing logs, user proficiency with the Microsoft Suite.
- AV application administration with MS Teams, MTR, Appspace, and Logitech, can import/export large data, build dashboards, and conduct license allocation, etc.
- Technical operation for corporate events, system testing for executive meetings, and system readiness reporting.
- Ticket management with Service Now and, or JIRA with project management and vendor management skills.
- Process building and efficiency creation, can lead efforts to improve work streams and conduct cross-functional training.
- Strong verbal and written communication, experience with presentations, reports, and data analysis.