IT Operations Manager (Randburg) Permanent iS0L76Y3975
iSanqa Resourcing
- Randburg, Johannesburg
- Permanent
- Full-time
- Matric
- National Diploma or relevant B Degree.
- Management Development Program
- ITIL Operations
- MCSE or relevant technical equivalent qualification
- Project Management Certification
- TOGAF certification
- ITIL Service Design
- Certified Cloud Architect
- Business Analyst
- RHEL and SUSE Linux - strong knowledge or certification
- Virtualization (VMware, Hyper-V) strong knowledge
- HCI strong knowledge of a Hyper Converged Infrastructure such as VxRail
- Citrix strong knowledge about VDI
- Monitoring Solutions good understanding of monitoring solutions
- Strong knowledge of AD/ADFS, M365 & Exchange
- SCCM and Patch Management
- More than 7 years as Service Delivery or Operations Manager for an enterprise environment.
- Experience in service design and implementation.
- Experience in developing and implementing service standards: service definitions, policies, and procedures, and technical.
- Proven capability in leading the crafting of responses to address requirements (i.e. RFP's); Solution Writeups, Technical Response and calculation of effort and cost.
- Experience as a senior technical resource, specialist, or architect.
- Experience as a technical team lead.
- Staff, People and Strategic Management +- 20 staff in team
- ITIL Operations
- Service Development: Design, implement, and enhance services.
- Continuous Improvement: Standardize, optimize, and automate processes.
- Trusted Advisor: Demonstrate deep business and technology understanding.
- Best Practices: Adhere to agreed guidelines and best practices.
- SLA Management: Monitor and manage service levels to meet SLA targets.
- Contract Alignment: Ensure services match contracted scope.
- Resource Management: Oversee staff and third-party providers.
- Resource Planning: Identify and allocate necessary resources.
- Client Reporting: Prepare and deliver agreed reports and dashboards.
- Escalation Handling: Act as the main contact for escalations.
- Issue Resolution: Address customer queries and complaints promptly.
- Team Building: Create and optimize high-performance teams.
- Staff Development: Coach and develop staff potential.
- Governance Compliance: Implement governance structures per policies.
- Accurate Billing: Ensure timely and accurate billing.
- Documentation Management: Maintain and secure customer documentation.
- Strategic Input: Contribute to IT strategy and roadmap.
- Service Improvement: Identify and implement improvement strategies.
- Collaboration: Work with internal and external partners.
- Revenue Opportunities: Identify and communicate potential revenue opportunities.
- Internal process management
- Internal and external effective communication