Salesforce Lead (Administrator/Developer)
Nuclera
- Cambridge
- Permanent
- Full-time
- Sales (Inside Sales, KAM, and Leadership)
- Product
- Field Applications Scientists (Sales Engineers)
- Support (Technical Support and Customer Support)
- Marketing, (Product Marketing and Digital Marketing)
- Sales Cloud manages our Lead Processes, Opportunity Management, Quoting (using Pandadocs for quote design and eSign), Campaign Reporting, Case Management (including Slack Integration).
- Manage and maintain the Salesforce instance, ensuring optimal performance.
- Develop and customize Salesforce objects, Flows, approval processes, and reports according to business requirements.
- Implement and maintain integrations with other systems and applications as needed.
- Develop and deliver comprehensive training programs for Salesforce users across multiple functions.
- Drive user adoption and promote best practices for Salesforce utilization.
- Maintain accurate and up-to-date product information within Salesforce, including pricing changes, quoting processes, and product hierarchies.
- Ensure consistency and accuracy of product data.
- Work closely with cross-functional teams, to understand their requirements and implement solutions within Salesforce.
- Act as a subject matter expert and provide guidance on Salesforce best practices and process optimization.
- Proven experience as a Salesforce Administrator/Developer, with a strong understanding of Salesforce Sales Cloud (minimum 3 years). (SOM/OMS & B2B Commerce experience beneficial)
- Proficient in Salesforce configuration, customization, and development, we prefer implementations with clicks not code so configuring in Flow preferable to custom Apex Development.
- Familiarity with Salesforce integrations, APIs, and third-party applications (e.g., PandaDoc, Make.com, Marketo, IFS ERP) is a plus.
- Strong interest in learning and mastering software tools.
- Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.
- Excellent communication and training skills, with the ability to convey technical concepts to non-technical audiences.
- Adaptable and flexible, with a willingness to take on diverse responsibilities in a fast-paced startup environment.
- Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology) or equivalent experience.
- Share option incentive scheme
- Life insurance
- Private medical insurance and cash plan
- 25 days' annual leave + Bank Holidays
- Enhanced employer's pension contributions
- Enhanced maternity and paternity Leave
- Investment in professional development and learning
- Fresh fruit, tea, coffee, and snacks in the office
- Organised summer events for staff