Operations Manager (Data Network) (Regional Telecom Carrier) - IC

• Support the Technical Director for the Hong Kong operations and maintenances activities of network infrastructure POPs, and in-country customer fronting & support.
• Capable of managing multi-networking infrastructures, systems, links and facilities required for providing Telco WAN, data, voice, hosting, cloud and internet services.
• Provide pre-sales technical queries and post-sales operations support to corporate customers.
• Promote, drive working relationships with local carriers/ service providers, Joint-Venture Partners, equipment vendors to build/influence good rapport in the interests of the Group.
• Support the Technical Director to manage operation related costs (Capex and Opex) within allocated budget
• Negotiate with local suppliers, service providers for local operations procurement/ contract renewal, to achieve quality and cost-effective operations resources delivery.

• Responsible to support response to periodic in-country Telco regulator’s directive enquiries on operational & technical aspects of the business licence.
• Operate and maintain multiple data networks and system (SW-defined networks, WAN, data, wireless, hosting, cloud, security and internet) platforms.
• Lead/drive major customer service delivery projects for timely & successful completion.
• Support and drive implementation of pure domestic access network for customers.
• Ensure network equipment, systems, infrastructure links and POP facilities (power supply, aircon, etc) are well maintained and operating at optimum level, ensuring high level of service availability to customers.
• Work with local carrier providers to ensure local circuits are provisioned on time.
• Track and monitor critical timelines related to ordering, provisioning, testing and commissioning of local circuits for service delivery to customers by the Required-For-Service date.
• Conduct investigation/ post-mortem with local carrier providers on local circuit outage problems to improve fault restoration targets, measured by Time-to-repair.
• Engage local carrier service providers on monthly operations review to ensure service level targets are consistently achieved.
• Support HQ in planning & installation of new network nodes & backhaul links, plus ensuring network projects are completed by the scheduled deadlines.
• Ensure the integrity/security of all our network resources and assets in manned/unmanned POP sites.
• Developing/documenting procedures and to streamline interworking process flow to achieve continuous improvement in operation efficiency, cost-effectiveness and quality of service for our customers.
• Track and monitor the team’s operation KPIs targets’ achievement.
• Ensure Maintenance/up-keep of proper record of all in-country network equipment, infrastructure documentation and records of customer information, capital assets and other relevant inventories.
• Ensure timely submission of relevant reports as required by the management.
• Ensure an effective of Business Continuity Planning (BCP) is always in place and well known by all the staffs.
• Perform risk analysis and assessment to the operations, plan and execute the corresponding responses plan.
• Any other duties as assigned by the team leader/Technical Director.

• Degree in Electronic/Telecommunication/ICT or equivalent.
• Knowledge of Data Centre operations and ISO27001 would be an advantage.
• CCNA certification, JUNOC technical certification, or equivalent would be an advantage.
• Resourceful, innovative and independent worker.
• High customer service focus and engagement skills.
• Knowledge of network topology (SW-defined networks, WAN, data, wireless, hosting, cloud, security and internet)) is required.
• Possess good leadership, teamwork, effective communication and problem-solving skills.
• Good oral and written communication skills in English, Mandarin & local native language.
• Minimum 3-4 years related working experience in telecommunication service industry.

Classy Wheeler