AV Manager - Well& by Durst, 151 (New York, NY)
Legends Hospitality
- New York City, NY
- $85,000-90,000 per year
- Permanent
- Full-time
- Provide level 1 and level 2 support for all system (POS, AV, Corporate) issues as well as managing the escalation of these problems with internal and external service providers to ensure resolution
- Ensure all point-of-sales systems are operational prior to the venue opening and throughout its operating hours
- Be the main point of contact (POC) for AV systems, including but not limited to client walkthroughs, technical lead, and event support
- Work with the sales and catering operations team to create a seamless experience for clients
- Complete all pre-programing activation and coordination with clients, ensuring that requested technology needs are met and in place
- Attend event order and pre-production meetings as needed
- Create and execute day to day floor operations including set, strike and scheduling
- Provide troubleshooting for infrastructure problems, escalating to external providers as necessary while always maintaining a high level of system support to end-users at all times
- Plan, prepare, and coordinate hardware and software upgrades and patches
- Develop and manage annual release plans as well as ensure the system is tested appropriately following each release
- Ensure application software configurations are documented and that any changes are effectively managed
- Diagnose multiple levels of software, firmware and hardware errors and execute solutions
- Troubleshoot and replace defective hardware and maintain of an accurate inventory
- Ensure applications are maintained and operated consistent with compliance and regulatory requirements (e.g., PCI Compliance)
- Initiate and implement improvements in all areas of (AV/IT) responsibility
- Stay current on industry trends in special events and conference meetings
- Maintain a positive working relationship with clients
- Perform other duties as requested by management
- Serve as main point of contact on all IT and AV related matters for the venue
- Work with outside partners on any new implementations, maintenance and support of equipment, and network infrastructure
- Maintain a thorough knowledge of the organization and adhere to all organizational technology standards
- Responsible for communicating / promoting IT and AV standards and ensuring they are followed in their facility
- Ensure all technical support issues are logged in Legends ticketing system - ServiceNow
- Maintain an inventory of all hardware devices
- Track all RMA’s
- Assist in the management of an operational budget and process invoices for IT services
- Setup and support technology used during all events held at facility
- Ensure good systems documentation is maintained and stored
- Prior experience with A/V hardware, concepts, and technologies
- Basic PC hardware knowledge (A+ certified or equivalent experience)
- Experience administering Windows OS, Office 365, and Dropbox
- Good understanding of networking including TCP/IP, VLAN’s
- Knowledge and experience with wireless LAN concepts
- Working knowledge IP phones
- Exposure to the following application systems would be considered a plus: Revel POS and Chownow (Mobile Ordering)
- Exposure to event support or retail sales experience preferred but not required
- Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and additional job specific safety training
- Understanding of PCI Compliance
- Detail-oriented, problem-solver, organized and responsible
- Ability to motivate a team to work together in the most efficient manner
- Remain on the forefront of emerging industry practices
- Manage day-to-day internal client interaction
- Ability to foster and work within a structure ed environment, yet remain flexible to meet the changing demands of an energetic organization
- Minimum of 3-5 years’ experience of IT/AV personnel management and supervision
- BS/BA with 5+ years of relevant work experience
- 3+ years’ experience supporting PC and / or POS system hardware
- Certification in MCSE and/or MCP Preferred
- Eagerness to work in a rapidly changing, diverse environment and a willingness to accept ownership and responsibility of the IT and AV systems to ensure its 24x7 availability
- Eagerness to work in a rapidly changing, diverse environment and a willingness to accept ownership and responsibility of the IT and AV systems to ensure its 24x7 availability
- The ideal candidate for this position will be performance driven, have outstanding interpersonal skills, and a strong working knowledge of the technical requirements outlined above
- HP Desktops and laptops
- IP Phones
- Point of Sale Hardware and software
- Revel POS
- Bite Kiosk
- Chownow Online Ordering
- Various Audio-Visual hardware and software
- Network Cable tester