Conference Services Manager- The Westin Nova Scotian

• See the Vision --- it is your job to ensure the smooth operation of business functions, following the BEO and communicating to the various departments at the hotel exactly what it is the meeting planner expects.
• Elevate the Vision -- use your experience, knowledge of your property's abilities and passion to elevate the guest experience and optimize the tools/space you have. Manage each aspect of the event. Ensure you are listening to the client regarding their needs/desires and then delivering.
• Have the Buck Stop with You -- if anything goes contrary to plan, take personal ownership, fixing what you can and meeting with the client "post-convention" to discuss the challenges encountered (and hopefully overcome).
• Be a Cheerleader --inspire the staff with your "can do" attitude so you are a role model for all to follow.
• Be a Safety & Security Agent -- follow your hotel's established safety and security policies & procedures. Anticipate problems and call management as needed.

• At least 2 years previous expreience in Hotel Catering or Event Management position required.
• Degree in Hotel Management preferred.
• Excellent customer service and communication skills required.
• Ability to work in a fast-paced environment required.
• Ability to work flexibile hours with minimal notice required. Long hours sometimes required.
• Knowledge of Marriott's Sales & Catering CI/TY system considered an asset.
• Excellent computer skills required.
• Food and beverage knowledge.

• Approach all encounters with guests and employees in a friendly, service oriented manner
• Maintain regular attendance in compliance with New Castle standards, as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working
• Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations
• Contact client and confirm program, i.e., dates, times, function space requirements, expected attendance
• Assist client with guest room reservations, accounting procedures, food & beverage selections, audio visual needs, equipment rental, vendor referrals, transportation, recreational activities, and any other assistance needed
• Maintain pricing integrity and propose upscale menus for all groups
• In timely manner per standard, prepare Event Orders for all functions, prepare group resume and work with all departments of hotel involved in execution of respective functions
• Compile weekly and monthly updates of revenue forecasts on a group-by-group basis and revise as necessary
• Know relevant policies – Menu and Pricing, Food Handling, Lost & Found, Cancellation, Service Charge, Guarantee, Payment, Shipping/Receiving, etc.
• Services groups turned over from the Sales Department
• Follow through with reservations, confirmations and methods of payment
• Create proforma invoices and ensure payment is received
• Interfaces with clients to determine their group requirements
• Coordinates with other hotel departments as well as outside vendors (including AV) to meet the group requirements
• Prepare group resumes and food & beverage BEOs in accordance with client specifications
• Insures guest satisfaction from inception of the group until check out
• Coordinates, inputs and manages all guest room blocks
• Coordinates all meeting space and food & beverage functions with the Banquet Manager
• Coordinate special guest room amenities with the Executive Chef
• Coordinates food requirements for meetings with the Executive Chef
• Inspects all meeting rooms for cleanliness and proper setup; oversee banquet/convention set up staff
• Conducts pre-convention meeting prior to the groups arrival as needed
• Conducts exit interviews with clients & Pre/post event surveys
• Reviews charges with client to ensure accurate billing
• Other duties as required

New Castle Hotels & Resorts