Outsourcing Services Operational Control
BBVA
- London
- Permanent
- Full-time
CORPORATE & INVESTMENT BANKINGCompany:
Z01What are we looking for?STEM talent in the BBVA group: What we offer you?
- You will be part of a team of more than 22.000 Technology and Data experts, in 25 countries, whose aim is to take the bank further thanks to technology.
- You will participate in one of the close to 1,800 cutting-edge technology projects that we implement annually with a positive impact on 85 million people.
- You will work with a wide range of technologies, from the most experienced to the most disruptive: 46 different programming languages, 201 development platforms, etc.
- You will collaborate with our main tech partners - Microsoft, Google, AWS, Salesforce, IBM, RedHat, Telefonica, Cisco, Genesys, etc.
- You will carry out innovative projects in areas such as Development, Architecture, Security, Infrastructure and Data.
- Minimum 4 years of experience in operational or control areas.
- Fluent and agile communication skills in English, both spoken and written (ideally C1at least).
- Proactive and result orientation competencies
- Good knowledge of financial products in general, and business lines of business for CIB and BEC.
- Strong organization capabilities to find improvements in the processes.
- Strong teamwork and relationship building skills.
- Experience working in international projects.
- Consulting experience.
- Identifying and listing those services that fall under the outsourcing category.
- Ensure that the controls and contractual requirements are aligned to the global outsourcing policy and local outsourcing regulation.
- In the case of new providers, coordinate the internal authorisation process, together with the procurement team.
- KPI follow up and documentation.
- In the case of HUB services, the biggest internal outsourcing service provider of the branches: regular monitoring of the quality of the service and preparation of the quarterly SLA committee documentation.
- Active monitoring of incidents and requests coming from the Business affecting operative processes