Administrator / Referral Service Coordinator / Mental Health
AWD online
- Hackney, East London
- £25,635 per year
- Permanent
- Part-time
- Deal with telephone, written and email enquiries from clients, prospective clients and referrers
- Manage referrals and arrange assessments across the various projects in a streamlined, fast and easy process
- Manage client referrals in cases where a more formal referral into specialist services is required
- Ensure effective liaison and communication with other projects to ensure easy and effective referral pathways and joint working
- Make sure that all messages, cancellations and confirmations are recorded and passed on as appropriate
- Administer and improve existing database system to collect and collate monitoring information, and input/update the data
- Work with Salesforce database and other IT systems, storing all information and developing the application
- Support other staff in its usage and take responsibility for its consistent application in the department with support from the Team Lead
- Assist the leadership team with ad hoc data collection and analysis
- Liaise effectively with all staff within the Service and external partners
- Circulate information to ensure the Volunteers, Honorary Therapists, Interns and Staff are aware of local and national information sharing and integrated working arrangements
- Take the lead on ordering supplies, invoice and petty cash processing
- Ensure the office is organised and stationery orders are actioned in good time
- Assist with signposting activities, such as the development of a service-wide signposting resource
- Support a service-wide programme of outreach and referral engagement, which will include marketing, communication across the organisation, to community services, GP practices, other Healthcare providers and relevant boroughs
- Other appropriate duties may be required as the Service develops such as example, compiling a team newsletter, blogs for social media and organising teambuilding and client events
- Ability to use MS Office extensively and cloud systems such as Salesforce
- Qualified to at least GCSE level or equivalent in Maths and English
- Previous experience in an administrative role
- Excellent communication, organisational, presentation and interpersonal skills
- Experience of working in a mental health or healthcare setting
- Good understanding of data protection, confidentiality, safeguarding and risk management and demonstrable examples of putting these into practice
- Substantial experience of administration duties, including setting up systems, recording and monitoring information
- Able to work with a range of stakeholders to develop professional working relationships to support clients
- Ability to build up and maintain a network of external contacts that can help achieve service goals
- Experience of working with Black, African and Caribbean Communities and/or Service is desirable