Quality Assurance Analyst, Customer Service
Dow Jones
- Barcelona
- Permanente
- Tiempo completo
- Evaluate and review the quality of agent contact responses to ensure acceptable service standards are met
- At least one year of experience performing a Quality Analyst role in a similar environment or equivalent quality assurance activities in a customer-facing role
- Strong analytical capabilities and communication skills with practical experience using MS Office, particularly Excel
- Experience in coaching and developing team members
- Previous experience with data analytics
- Comprehensive Healthcare Plans