Payment Support Specialist (French Speaking)
Lightspeed
- Belfast
- Permanent
- Full-time
- Provide excellent technical support and customer service to our customers over the phone and via e-mail support tickets
- Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
- Properly document and track customer issues and resolutions
- Follow escalation procedures as required
- Liaise with team leaders to best handle day to day situations to better customer experiences
- Handle miscellaneous duties and responsibilities as defined by management
- 1-2 years of customer service experience
- Excellent verbal and written communication skills in both English and ideally French
- Ability to handle multiple outbound telephone calls
- Effective telephone communication skills, with the ability to conveying a customer-focused attitude
- Capable of managing multiple internal chats
- Proven experience in managing multiple priorities in a fast-paced environment
- Very strong organizational and decision-making skills
- Proven troubleshooting skills
- Openness to be working weekends and holidays
- We look for problem solvers that do not shy away from tackling complexity and love critical thinkers
- You have a passion for creating great customer experiences
- You have great problem-solving skills
- You are a self-starter who also works well in a team environment
- You can adapt easily in a constantly evolving role
- Computer hardware and networking experience
- Experience working with Payment Systems or in the payment processing industry
- Working knowledge of Mac OS X
- Retail/Restaurant or eCommerce experience
- Work in a talented global team with strong role growth opportunities
- Flexible Working policy (Office, Hybrid, Remote)
- Lightspeed share scheme (we are all owners)
- Company pension program
- Private medical insurance
- Health and wellness benefit
- Mental health online platform and counseling & coaching services
- Paid leave and assistance for new parents
- Language classes & LinkedIn Learning license
- Volunteer day
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our .Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.Lightspeed handles your information in accordance with our .