Concierge for Resident Services/HOA
Benchmark Hospitality
- Bellevue, WA
- $22.00-24.00 per hour
- Permanent
- Full-time
OverviewThe “Avenue Bellevue” development is a newly constructed mixed-use hotel, retail & residence project "The Avenue" consisting of 365 luxury serviced condominium units in 2 towers, surrounded and in synergy with the 208 rooms and suite first class “InterContinental Hotel Bellevue”, convention center, several restaurants, 1,000-unit parking garage and extensive 100.000sf luxury retail space.To act as an ambassador of the Homeowners Association/Residences by providing special assistance and information about local area attractions to customers and patrons, offering a wide selection of alternatives for guest satisfaction. Must provide extremely professional customer service to all residents.We are looking for Full-Time HOA Concierge to act as an ambassador of the Homeowners Association/Residences by providing special assistance and information about local area attractions to customers and patrons, offering a wide selection of alternatives for guest satisfaction. Our HOA Concierge must provide extremely professional customer service to all residents.Every day is different, but you will mostly:
- Greet residents immediately with a friendly and sincere welcome.
- Exercise judgement, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs.
- Using the telephone, verbally arrange and confirm recreation, business and dining activities both inside and outside the hotel. Promptly respond to requests for dentists, doctors, childcare, florists, etc.
- Distribute materials such as brochures of local attractions or other information
- Assist residents with food and beverage, including serving and cleanup.
- Field resident complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy business activity.
- Plan and implement detailed steps by using experienced judgement and discretion.
- Prior concierge or Front Desk experience required.
- CPR certification and/or First Aid training preferred but not required.
- Applicants with additional language skills preferred.
- Competitive Salary
- Competitive Matching 401K
- Basic Life and Accidental Dismemberment Insurance
- Basic Long-Term Disability Insurance
- Life Insurance buy-ups
- Medical (we offer four plans through United Healthcare), dental, and vision insurance – available to you on the first of the month after your start date
- Express Scripts Online Pharmacy
- Health Savings Account
- Healthcare Flexible Saving Account
- Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity
- Supplemental Short-Term Disability Insurance
- Employee Assistance Program
- Pet Insurance through Figo
- Hotel Discount Program (you will have access to Pyramid’s as well as IHG’s hotel networks)
- Paid Time Off
- Paid Holidays
- Commuter benefits
- Stellar back-of-house facilities
- Dry cleaning for uniforms
- Support, training, and mentorship from management
- Employee Recognition Programs
- Career growth opportunities