Customer Service Representative

Nestlé

  • Meycauayan City, Bulacan
  • Permanent
  • Full-time
  • 19 days ago
A day in the life of...Drive Operational Excellence- Execute the standard support model for both Tier 1 and Tier 2 contacts for both telephonic and non telephonic contacts.- Provide direct support on guidelines, procedures, deep knowledge transfer on process, E2E view, status of requests, KPIs, SLAs, help chain, data standards- Dispatch of Tier 2 queries to the right stakeholders and timely closure of ticketsEnsure Service Delivery- Execute operational delivery of all activities pertaining to the contact centerand ensuring the execution of the Contact Center Support Model for all service lines withing the service delivery framework o- Provide inputs to manage risks, issues, escalations and change in a cost effective and timely manner to deliver the agreed KPIs and SLAs for all Contact Center services.What will make you successful...
  • Graduate of a bachelors degree with good scholastic records
  • Minimum of 1 year continues contact center experience
  • Strong customer orientation & exceptional commitment to deliver quality service, high sense of urgency in executing operational activities
  • With good interpersonal skills and can work with minimum supervision
  • Can work in a fast-paced and highly demanding environment, able to handle pressures and demands from multiple customers and competing priorities
  • Strong team player and able to adapt to different levels in the organization
  • Proactive, keen to details, results focused, and organized
  • System and process-oriented with the ability to identify critical issues
  • With average written & verbal communication skills in English
  • Knowledgeable in MS Office Applications
  • Knowledge in SAP HR is an advantage
  • Can start immediately
Benefits
  • Competitive Salaries up to 14 months pay
  • Rewarding career in a global setting - exposures in Asia, Oceania, Africa, and Americas
  • Trainings and continuous development opportunities
  • Internal career opportunities within the Nestle group
  • Annual bonus (contingent to the performance of the employee and the business)
  • Expanded Parental Support leave and benefits
  • Access to Staff shop to avail of discounted Nestle products
A day in the life of...Drive Operational Excellence- Execute the standard support model for both Tier 1 and Tier 2 contacts for both telephonic and non telephonic contacts.- Provide direct support on guidelines, procedures, deep knowledge transfer on process, E2E view, status of requests, KPIs, SLAs, help chain, data standards- Dispatch of Tier 2 queries to the right stakeholders and timely closure of ticketsEnsure Service Delivery- Execute operational delivery of all activities pertaining to the contact centerand ensuring the execution of the Contact Center Support Model for all service lines withing the service delivery framework o- Provide inputs to manage risks, issues, escalations and change in a cost effective and timely manner to deliver the agreed KPIs and SLAs for all Contact Center services.What will make you successful...
  • Graduate of a bachelors degree with good scholastic records
  • Minimum of 1 year continues contact center experience
  • Strong customer orientation & exceptional commitment to deliver quality service, high sense of urgency in executing operational activities
  • With good interpersonal skills and can work with minimum supervision
  • Can work in a fast-paced and highly demanding environment, able to handle pressures and demands from multiple customers and competing priorities
  • Strong team player and able to adapt to different levels in the organization
  • Proactive, keen to details, results focused, and organized
  • System and process-oriented with the ability to identify critical issues
  • With average written & verbal communication skills in English
  • Knowledgeable in MS Office Applications
  • Knowledge in SAP HR is an advantage
  • Can start immediately
Benefits
  • Competitive Salaries up to 14 months pay
  • Rewarding career in a global setting - exposures in Asia, Oceania, Africa, and Americas
  • Trainings and continuous development opportunities
  • Internal career opportunities within the Nestle group
  • Annual bonus (contingent to the performance of the employee and the business)
  • Expanded Parental Support leave and benefits
  • Access to Staff shop to avail of discounted Nestle products
Meycauayan, PH, 3020Meycauayan, PH, 3020

Nestlé

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