Receptionist/Office Assistant- Mon - Fri 9am-6pm
- San Francisco, CA
- $22.00-24.00 per hour
- Permanent
- Full-time
- Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
- 401k Retirement Savings Plan Including Employer Match
- Paid Time Off (PTO)
- Life Insurance
- Paid Parental Leave
- Short-term & Long-term Disability
- Healthcare & Dependent Care Flexible Spending Accounts
- Domestic Partner Coverage
- Commuter Benefits
- Legal Assistance
- Employee Assistance Program (EAP)
- Additional Employee Perks and Discounts
- * Support Receptionist and Front of House Services
- *Interact with clients in person, over the phone or electronically.
- *Utilize appropriate logs for all office services work.
- *Ensure that job tickets are properly filled out before beginning work.
- *Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
- *Follow procedures to run jobs in proper order.
- *Communicate with supervisor or client on job or deadline issues.
- *Meet contracted deadlines for accepting, completing, and delivering all work.
- *Troubleshoot basic equipment problems.
- Be able to lift up to 50 lbs. on a regular basis.
- Prioritize workflow.
- Performs Quality Assurance on own and work of others.
- Load machines with various paper, toner, supplies.
- Answer telephone, emails, and place service calls when needed.
- Adhere to Williams Lea policies in addition to client site policies.
- Use equipment and supplies in a cost-efficient manner.
- High school diploma or equivalent.
- Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
- Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
- Familiar with general back office procedures to meet and maintain client satisfaction.
- Proven customer service skills are required in order to create, maintain and enhance customer relationships.
- Good written and verbal communication skills, including professional telephone and email etiquette.
- Attention to detail with good organizational skills.
- Must be able to meet deadlines and complete all projects in a timely manner.
- Ability to handle sensitive and/or confidential documents and information.
- Able to make independent decisions that conform to business needs and policy.
- Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
- Must work well in a team environment.
- Must be able to interact effectively with multi-functional and diverse backgrounds.
- Ability to work in a fast-paced environment.
- Must be self-motivated with positive can-do attitude.
- Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
- Ability to work overtime as needed.
- Work is performed in a professional work environment.
- Professional attire required.
- Hazards include working with office machines (copiers, faxes, scanners, bindery equipment, paper cutters) and cleaning supplies and toner.
- Must be able to work standing up all or most of the time.