Customer Service Engineer - Power
Vertiv
- ไทย
- งานประจำ
- ฟูลไทม์
Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data - one driven by passion and innovation.As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers' vital applications run continuously, perform optimally, and scale with business needs.Why Join Us?
- Meaningful and Fulfilling Work
- Inspiring and Caring Leaders
- Global Talent Center
- Recharge Your Potential
- Managing product claims from customers and returning new units to customers within the agreed Service Level Agreement (SLA).
- Managing minimum stock levels and replenishment to ensure goods are available for urgent cases.
- Providing all preventive maintenance services on-site through shift rotation assignments.
- Supporting all corrective maintenance, site troubleshooting, and coordination with other related parties to resolve any site issues and problems within the resolution time set by the company's goals.
- Preparing and delivering incident reports to customers promptly, including root cause analysis and action plans with clear timeframes. Collaborating with regional teams for additional support as needed.
- Providing service reports with technical recommendations to customers, leading to additional purchase orders and opportunities for Service Sales on a weekly basis.
- Strictly complying with VERTIV's and the customer's safety standards and policies.
- Exercising a professional and customer-oriented approach, reflecting VERTIV as a company with world-class quality service levels.
- Keeping up to date with knowledge and application of company products/services.
- Continually developing and improving as a service professional through self-analysis, reading, benchmarking against the best in the industry, and practice.
- Bachelor degree in Electrical, Electronic Engineering
- Minimum of 3 years of experience in the power utility maintenance and services industry
- Understanding and knowledge of power-related products, especially for UPS, is an advantage.
- Basic computer skills required.