1st Line Support Technician
Juice Personnel
- Bradford
- £24,000-26,000 per year
- Permanent
- Full-time
- Location - Bradford BD1 (hybrid role model)
- Sits confidently in a 1st line position
- Solves between 10-20 tickets daily, with positive feedback
- Works efficiently to keep ticket volumes low
- Inbound tickets are 'checked in' within 15 minutes of arriving
- Works through ticket que in priority order
- Utilises scripts and procedures to help speed up work
- Follows all security procedures and is vigilant of security issues
- Troubleshoots behind the scenes to minimise disruption
- Projects/requests covered at a 1st line level, when required
- Identifies and mitigates potential risks
- Showing clear communication to the user
- Speaking in a friendly and professional way
- Following SOPs and guidance set by the senior team
- Keeps the team updated using our communication channels
- Willingness to develop role.
- Experience in a 1st Line technical support position
- Strong knowledge in Windows and Microsoft
- Knowledge in group policy administration and active directory services
- Basic network capabilities (DNS etc)
- Remote device management skills
- A keen level of attention to detail
- A personable nature with ability to communicate technical concepts with non-technical audiences
- Desirable Skills:
- Experience in working with an MSP
- Knowledge with Apple products and support
- Exposure to Ubiquiti. Recognised accreditations (CompTIA
- Experience:
- Customer service: 1 year (preferred)
- IT: 1 year (required)
- WPA health care
- 25 days holiday plus extra day for Birthday
- Christmas week, skeleton staff, therefore not as much work to do, but still paid
- Charity day - where you can pick a time
- Team building opportunities
- Training and development opportunities to learn and develop in your role
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