1st Line Support Technician

Juice Personnel

  • Bradford
  • £24,000-26,000 per year
  • Permanent
  • Full-time
  • 28 days ago
Juice are working with a great client with enormous growth, at present they are looking for a well organised and efficient 1st Line Support Technician.The role of a 1st line ITEE support technician involves proactive management and troubleshooting of first-line incidents and requests. The position requires independent work, handling tickets for review and resolution daily. The support desk operates weekdays from 9am to 5pm, and tasks are assigned through a PSA platform and require a 1st line level of technical understanding to resolve the issues presented in the tickets.COULD THIS BE YOU?KEEP LOOKING...The Role
  • Location - Bradford BD1 (hybrid role model)
  • Sits confidently in a 1st line position
  • Solves between 10-20 tickets daily, with positive feedback
  • Works efficiently to keep ticket volumes low
  • Inbound tickets are 'checked in' within 15 minutes of arriving
  • Works through ticket que in priority order
  • Utilises scripts and procedures to help speed up work
  • Follows all security procedures and is vigilant of security issues
  • Troubleshoots behind the scenes to minimise disruption
  • Projects/requests covered at a 1st line level, when required
  • Identifies and mitigates potential risks
  • Showing clear communication to the user
  • Speaking in a friendly and professional way
  • Following SOPs and guidance set by the senior team
  • Keeps the team updated using our communication channels
  • Willingness to develop role.
About You
  • Experience in a 1st Line technical support position
  • Strong knowledge in Windows and Microsoft
  • Knowledge in group policy administration and active directory services
  • Basic network capabilities (DNS etc)
  • Remote device management skills
  • A keen level of attention to detail
  • A personable nature with ability to communicate technical concepts with non-technical audiences
  • Desirable Skills:
  • Experience in working with an MSP
  • Knowledge with Apple products and support
  • Exposure to Ubiquiti. Recognised accreditations (CompTIA
  • Experience:
  • Customer service: 1 year (preferred)
  • IT: 1 year (required)
Benefits
  • WPA health care
  • 25 days holiday plus extra day for Birthday
  • Christmas week, skeleton staff, therefore not as much work to do, but still paid
  • Charity day - where you can pick a time
  • Team building opportunities
  • Training and development opportunities to learn and develop in your role
Frequently Asked QuestionsIt's an age-old myth that recruitment agencies charge candidates. Our services to candidates are completely free of charge. We offer CV writing, career advice, interview preparation (and more), and we don't charge you a penny!Yes, absolutely, and we recommend you do so to ensure you're getting your name out there. What we do ask is that you're honest with both parties. Keep everyone informed of all your job activities, and there should be no issues in doing this.Juice Personnel is a reputable recruitment agency with over 60 years of combined professional experience among our consultants. Our in-depth market knowledge is second to none, and our links with local businesses cover the whole of West Yorkshire, giving us access to hundreds of available opportunities. We will fully manage your application and can offer advice, guidance, or a friendly chat should you need us to!No, no and no! We pride ourselves on meeting every single candidate we work with. Any recruiters worth their salt will do the same! It's our professional duty to ensure that we match the right people to the right business, and there is no way we can do this without meeting you first. We also NEVER send your details anywhere without getting your consent first.We receive hundreds of CVs daily, so it's physically impossible to reply to every candidate. We reach out to as many people as possible, but we state in our adverts that if we haven't contacted you within 48 hours, you can assume your CV wasn't shortlisted. If in doubt - pick up the phone. We're always happy to talk about recruitment.Helpful Links
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Juice Personnel