Technical Sales
Wavetronix
- Hartford, CT
- Permanent
- Full-time
- Exhibit Wavetronix core values:
- People First: demonstrates professional behavior, is a stabilizing team influence, and builds the team upward.
- Growth Mindset: works to constantly improve processes and improve personally.
- Innovation Driven: has ability to solve problems.
- Master installation and configuration of Wavetronix core products
- Demonstrate and troubleshoot Wavetronix products
- Build positive relationships with customers
- Be self‐motivated and enjoy working on and with teams
- Have clear written and verbal communication skills
- Be intrinsically motivated and enjoy working with the customer
- Able to work flexible shifts and to adapt workflow to changing project schedules
- Have previous field service experience in traffic signal/ITS cabinets (at least 5 years)
- Provide technical training (typically up to 10 people) on products as needed either in the field or in office
- Have the ability to give technical presentations
- Review plans and design Wavetronix products into projects
- Conduct technical site surveys
- Provide service and customer support both in the field and over the phone
- Help manage all on site installation/configuration of products
- Diagnose errors or technical problems and determine proper solutions
- Document processes and produce timely and detailed trip reports
- Cooperate with the team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations
- Keep track of current projects and support cases in CRM
- Have a basic understanding of networking
- Be excited about personal development and eager to engage in development training
- Travel as required within and between territories.
- Technical degree (EE, EET) or certifications in ITS/traffic industry preferred
- Understand company core values, strategies, and initiatives
- Demonstrate functional knowledge to troubleshoot, test, repair, and service Wavetronix technical equipment
- Able to effectively use mobile tools and applications
- Have a positive relationship with Wavetronix customers
- Able to understand and effectively communicate technical procedures and processes to customer
- Comprehend customer requirements and make appropriate recommendations to the client
- Effectively communicate and cooperate with Technical Services and share information across the organization
- Master installation and configuration of Wavetronix products
- Demonstrate the ability to troubleshoot, test, repair, and service technical equipment
- Demonstrate functional knowledge of Wavetronix non‐core product line
- Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products
- Learn intersection and controller cabinet basic operation
- Perform at least 5 solo technical customer visits